Everything you need to know about QuickBooks Error 12002

QuickBooks Error 12002 shows up when QB fails to access the internet connections on your computer. This happens due to a network timeout or slow internet connection. The error codes that are likely to display when you download QB payroll or updates are QuickBooks Error 12002, QB Error 12009 and QuickBooks Error 12007.

We can fix this error by using the correct troubleshooting technique. In this blog, we will try to illustrate QuickBooks Error 12002 and the steps to fix the same. Yet, if you need any technical assistance in resolving this error, call our QB expert at our TFN (844)-888-4666.

Causes behind QB Error 12002

• QB is not able to access the server due to Network timeout.
• Wrong SSL settings can lead to “Error Code 12002”.
• The connection gets disrupted due to internet and firewall settings.
• Poor internet connection also generates Error 12002.
• If Internet Explorer is not set as your default browser.

What to do if QB Error 12002 Occurs?

Here are the troubleshooting steps to resolve QB Error 12002.

Solution 1

• Firstly, close QuickBooks and open IE.
• Then, choose Tools and then select Internet Options.
• In the next step, select the Security tab check if the security setting is set to Medium-High.
• Finally, choose the Content tab by clicking on the globe icon.
• Also, Check if content adviser button is Enable.
• Now, move to the Connections tab and follow the steps mentioned below:
• Select Never Dial a Connection.
• Remember to choose the right ISP and then click, OK.
• Then, select the LAN Settings option.
• Check if automatically detect settings check box is enabled.
• Also, verify that Use a Proxy Server checked is Disable.
• At last, click on, OK.
• Now, choose the Advanced tab:
• Select Restore Advanced Settings option.
• Look for Use TLS 1.0, Use TLS 1.1 and Use TLS 1.2 options.
• Make sure that Use TLS 1.0 is checked and the others are unchecked.
• Close the Internet Options and choose OK.
• Shut down Internet Explorer and restart your computer.
• In the end, open QuickBooks and try to update again.

Solution 2

• Firstly, select Help, then select Internet Connection Setup.
• In the next step, choose “Use my computer’s Internet connection settings to establish a connection when this application accesses the Internet”.
• Perform the update again:

For QB 2008 and newer versions: Select Help and click on Update QuickBooks >> Update Now tab.

For QB 2006 and previous versions: Select File and click on Update QuickBooks >> Update Now tab.

Conclusion 

In this blog, we tried to elaborate you about QuickBooks Error 12002. We also provided you with the steps to fix this error. In case the problem persists, call our highly experienced QuickBooks expert at our TFN (844)-888-4666.